Taxi, private hire and chauffeur · London
A courtesy car you can actually work in. TfL-licensed, in 2 hours.
For taxi operators, private hire drivers and chauffeur businesses. When the accident was not your fault, we deliver a TfL-licensed replacement inside Greater London within 2 hours and claim the hire from the at-fault insurer. £0 upfront.
- TfL-licensed fleet
- Saloon, MPV or executive
- No excess
- Loss of earnings pursued
- Not on your record
- £0 upfront
- No excess
- 2-hour delivery
- Keep earning
What you get
What professional drivers get
The difference between a car that sits on your drive and a car that earns.
TfL-licensed and insured for hire
Active plate, private hire insurance and the documents your operator asks for. Ready to work on day one.
Matched to your work
Hybrid saloon for town work, 7-seater for airport runs or an executive car for chauffeur bookings, subject to availability.
Delivered within 2 hours
Anywhere inside Greater London, to your home, garage or hub.
£0 upfront, no excess
The car is hired on credit and the charges are claimed from the at-fault driver's insurer. Nothing goes on your own policy.
Lost fares listed and pursued
Every day off the road is a head of loss. We evidence it with your records and pursue it from the at-fault insurer.
Repair and claim tracked live
See where your own car is, what the insurer has said and what has been agreed, in your portal.
How it works
Four steps, then back to your bookings
One report from you. The rest is on us and on screen.
- 01
90 SECONDS
Tell us what happened
Online or on the 24/7 line. Your progress saves as you go.
- 02
SAME DAY
Position confirmed, car allocated
We contact the at-fault insurer and match a licensed car to yours.
- 03
WITHIN 2 HOURS
Licensed car handed over
Delivered inside London with the paperwork for your operator or platform.
- 04
FROM DAY 1
Work as normal
We manage the repair and the insurer. You watch it in your portal.
London, from Isleworth
Based in Isleworth. Delivering across London.
Two-hour delivery covers Greater London. Outside that, call us and we will tell you an honest time before you commit to anything.
- Isleworth
- Hounslow
- Richmond
- Brentford
- Heathrow
- Ealing
- West London
- Greater London
Our base
44 Syon Lane, Isleworth, TW7 5NQ
Accident line
020 7052 5403 · 24/7, 365 days a year
Office hours
Mon–Fri 9am–7pm · Sat 11am–6pm
The detail
Courtesy cars for taxi and private hire drivers, in detail
For taxi operators, private hire drivers and chauffeur businesses in London, an accident is a business problem, not just a car problem. Every day off the road is lost fares, missed bookings and overheads with nothing coming in. A standard insurer policy rarely supplies a TfL-plated car, so you cannot work while yours is being repaired.
Courtesy Cars UK, a trading name of Courtesy Cars Group UK Ltd, delivers a TfL-licensed replacement anywhere in Greater London within 2 hours of confirming your position, with nothing to pay upfront. We claim the hire charges from the at-fault driver's insurer and manage the claim from first call to settlement.
Built for professional drivers
- TfL-licensed fleet. Every car carries an active TfL private hire plate, private hire insurance and the documents you need to put it to work straight away.
- 2-hour delivery inside London. To your home, garage or hub anywhere in Greater London.
- £0 upfront. The car is hired on credit and the reasonable charges are claimed from the at-fault driver's insurer. No excess, no claim on your own policy.
- Like-for-like matching. Hybrid saloon, 7-seater MPV for airport work or an executive car, we match your class where we can.
- Live tracking. Follow your claim 24/7 at /track-my-claim: stage updates, repair notes and your agreement.
Four steps for taxi and private hire drivers
Step 1: Tell us what happened
Fill in the online report at /report-accident or call 020 7052 5403.
Step 2: We check the position and allocate a car
Our claims handlers contact the other driver's insurer to confirm you were not at fault and match a TfL-licensed car to yours.
Step 3: Handover within 2 hours
Our driver brings the car to your door in London within 2 hours, with the documents you need for your operator or platform.
Step 4: Work as normal and watch the repair
Keep taking bookings while you follow your own car's repair at /track-my-claim.
Why professional drivers choose credit hire
If you claim on your own policy after a non-fault accident, you usually pay your excess first, wait for repairs and get an unplated courtesy car you cannot work in. Credit hire avoids that. Because the other driver caused the damage, their insurer is asked to meet your reasonable replacement costs. We act for you so the repair moves and you keep driving a plated car.
Recovery is not certain. If the claim fails, or you are found to be at fault, you may be liable under your agreement. We tell you this in writing before you sign.
The TfL 72-hour rule
As a licensed driver or vehicle licence holder you must tell TfL about damage affecting safety, appearance or performance within 72 hours. Missing it can lead to a licence review. We help every client with the paperwork. Read the step-by-step guide at /guides/tfl-72-hour-rule.
Insurer vs us
Claim on your own policy, or claim from theirs? It's not close.
After a non-fault accident you have two routes. One costs you your excess and puts a claim on your record. The other doesn't.
Route A
Through your own insurer
Your excess
You pay it first — usually £250 to £1,000 — and try to get it back later.
Your no-claims bonus
A claim goes on your own policy. Your bonus can be affected until fault is settled.
Claim on your policy
Yes — a claim is opened against you and stays on your record.
Replacement car
Whatever your policy allows — often a small hatchback, sometimes nothing.
If you drive for Uber, Bolt or FREENOW
Standard courtesy cars aren't PCO-licensed. You can't work.
Who chases the at-fault insurer
You do — on hold, between jobs, for weeks.
Route B
Not on your recordWith Courtesy Cars UK
Your excess
Nothing to pay. We claim from the at-fault driver's insurer, not you.
Your no-claims bonus
No claim on your policy, so your no-claims bonus isn't touched.
Claim on your policy
No. It's not on your record — the at-fault insurer carries it.
Replacement car
Like-for-like. TfL-plated if you drive PCO, so it matches what you lost.
If you drive for Uber, Bolt or FREENOW
TfL-licensed replacement so you keep earning while your car is fixed.
Who chases the at-fault insurer
We do. Every call and letter is logged in your portal.
You should still tell your own insurer the accident happened — that's a notification, not a claim. Under credit hire we seek to recover charges from the at-fault party's insurer. Recovery is not guaranteed and you may be liable under your agreement if the claim is unsuccessful or you are found to be at fault. How we are paid.
Questions, answered
Taxi and private hire drivers ask us
A PCO courtesy car is licensed and plated by TfL and carries private hire insurance, so you can legally take paying passengers. A standard courtesy car is unplated and for personal use only.
We deliver a TfL-plated replacement anywhere in Greater London within 2 hours of confirming your non-fault position.
No. It is £0 upfront for non-fault drivers. The hire charges are claimed from the at-fault driver's insurer under a credit hire agreement. You may be liable if the claim fails or you are found to be at fault, and we put this in writing first.
Credit hire works best for clear non-fault accidents. If fault is disputed or split, we review the facts with you and tell you your options honestly before you commit to anything.
Use your claim reference, last name and postcode at /track-my-claim.
Ready when you are
Keep the bookings you already have.
Report in 90 seconds. A TfL-licensed car within 2 hours inside London. Hire claimed from the at-fault insurer.
Under credit hire, hire charges are claimed from the at-fault driver's insurer. Recovery is not certain and you may be liable under your agreement if the claim fails or you are found to be at fault. We explain this in writing before you sign.