Accident handled.Accident handled.
Car delivered.Car delivered.
Claim tracked live.Claim tracked live.

The at-fault driver's insurer covers your replacement vehicle, recovery, storage and repairs. Under UK law you're entitled to be put back in the position you were in before the accident — that's exactly what we pursue on your behalf. You pay £0 upfront; hire costs are claimed directly from the third-party insurer.

Nothing upfront and nothing during the hire on a non-fault claim — we recover our costs from the at-fault insurer, never from you. The one honest caveat: if a claim later fails because fault evidence doesn't support your account, you could become liable. Your handler will always tell you where you stand before anything is signed.

Not through us. Because the claim runs against the at-fault driver's insurer, your own policy isn't claimed on — you pay no excess and your no-claims bonus stays intact. You should still tell your own insurer an accident happened (most policies require it), but the claim itself never touches your record.

Disputed liability is common, and we handle it. We secure your replacement vehicle once the evidence supports your account, then our claims team build the file — photos, dashcam footage, witness statements, damage mapping — to challenge the denial. If the driver is uninsured or untraced, we pursue recovery through the Motor Insurers' Bureau (MIB) route instead.

Within 2 hours across Greater London for eligible customers — that's our standard, not a best-case scenario. Outside the M25 it's typically same-day. Your handler confirms your exact delivery window the moment your claim is validated, and you can watch the driver's approach live in your tracker.

For as long as you reasonably need it: while yours is being repaired, or if it's a write-off, until settlement is agreed. Typical repair hires run 10–21 days. There's no meter running against you — the at-fault insurer funds the hire for the reasonable repair or settlement period.

You keep the replacement until the at-fault insurer agrees a pre-accident valuation and pays out. We help you challenge lowball valuations with comparable-market evidence, and can source your next vehicle from our own stock when you're ready. Once settled, the hire simply ends — there's nothing to pay and nothing to chase.

Credit hire is an established part of UK motor claims: we provide your replacement car now and invoice the at-fault insurer later, so you're never out of pocket. Daily rates are set in line with what insurers routinely accept for like-for-like vehicles. Your agreement is explained in plain English before you sign.

Yes — it's our specialism. We deliver TfL-licensed, plated, Uber-and-Bolt-ready replacements (Prius, Corolla, Octavia and more) within 2 hours, and we file the TfL 72-hour vehicle-change notification so your licence stays compliant while your car is off the road. Every day without a car is lost fare money — our job is to make that window as short as possible.

Yes — if your PCO-licensed vehicle comes off the road, TfL requires the vehicle change to be notified within 72 hours, or your licence can be suspended. When we deliver your plated replacement, we handle the 72-hour notification with the new vehicle's details for you, so compliance is one less thing on your plate.

Just your registration and a two-minute online report — your name, contact details and what happened. Photos, driving licence and insurance documents can follow later; your handler chases anything missing and validates the rest. The sooner you report, the faster the car arrives, so don't wait for paperwork to start.

Vehicle delivery: 2 hours. Repairs: typically 7–21 days depending on parts and assessor availability. Full settlement including hire recovery: usually 4–12 weeks. Every milestone is visible in your live tracker, and your handler is one tap away throughout — you're never left guessing what's happening.