Guides & tools

Plain-English help after an accident.

Short guides written for drivers, not lawyers. Read what applies to you, then start your claim online or call 020 7052 5403 any time.

Start my claim — 90 seconds Call 020 7052 5403

7 guides
2 to 6 minutes each
No jargon

Guides

Pick the one that fits

Filter by where you are in the process.

2 MIN

The first hour checklist

What to do at the scene, in order. Photos, details, and what not to say.

After a crashRead

5 MIN

What to do after a car accident

A calm, step-by-step checklist for the scene and the 48 hours after.

After a crashRead

6 MIN

The TfL 72-hour rule

Report within 72 hours or put your PCO licence at risk. What to send and how.

PCO driversRead

6 MIN

Your rights after a non-fault accident

A like-for-like car, recovery and repair. What you can ask for when someone hits you.

Your claimRead

6 MIN

Credit hire vs courtesy car

The difference between an insurer's courtesy car and a credit hire replacement.

Your claimRead

5 MIN

GTA rates explained

How daily hire rates are set and who pays them.

MoneyRead

5 MIN

Claiming loss of earnings

PCO, self-employed and business drivers: claiming back income lost while off the road.

MoneyRead

Tools

Do something now

Three things you can do in the next five minutes.

Report an accident

Tell us what happened in about 90 seconds. We call you back.

Start my claim

Track my claim

Where your car, repair and claim are right now.

Open the tracker

First hour checklist

The eight things to do at the scene, in order.

Open the checklist

Rather talk to a person?

Call us, any hour.

The accident line is open 24/7. Tell us what happened and we will explain your options in plain English.

Start my claim — 90 seconds Call 020 7052 5403