Uber, Bolt and Addison Lee drivers · London
Hit while driving for Uber? Stay online with a plated car in 2 hours.
An insurer courtesy car has no TfL plate, so the app rejects it. We deliver a platform-ready replacement anywhere in Greater London within 2 hours and claim the hire from the at-fault insurer. £0 upfront.
- UberX, Comfort, Green, XL
- Bolt and FREENOW
- Upload pack included
- 24/7 accident line
- Not on your record
- £0 upfront
- No excess
- 2-hour delivery
- Keep earning
What you get
What app drivers get
Built around the document check your platform runs, not around a standard policy.
A car your platform accepts
TfL-plated and insured for private hire. Prius, Niro EV, Ioniq, E-Class and 7-seaters across the platform tiers, subject to availability.
Same-day upload pack
TfL licence, insurance certificate, permission letter and V5C details, ready for your Uber, Bolt or Addison Lee profile.
Delivered within 2 hours
To your home, charging hub or repairer, anywhere inside Greater London.
£0 upfront, no excess
Hired on credit and claimed from the at-fault driver's insurer. No claim on your own policy, so your no-claims bonus is not touched.
TfL 72-hour rule handled with you
We help you prepare the TfL notification so your licence stays in good standing while your car is off the road.
Live tracking, 24/7
Repair progress, insurer letters and your loss of earnings evidence, all visible in your portal.
How it works
From crash to next trip in four moves
No queues and no chasing. This is what happens after you report.
- 01
90 SECONDS
Report on your phone
Swap details, take photos, then tell us what happened online or on the 24/7 line.
- 02
SAME DAY
We confirm your position
We contact the at-fault insurer and allocate a car that matches your platform tier.
- 03
WITHIN 2 HOURS
Plated car arrives
Handover inside London with the upload pack. Sign the condition report on the driver's phone.
- 04
FROM DAY 1
Back online, tracked live
Keep taking trips while we manage the repair and pursue your losses.
London, from Isleworth
Based in Isleworth. Delivering across London.
Two-hour delivery covers Greater London. Outside that, call us and we will tell you an honest time before you commit to anything.
- Isleworth
- Hounslow
- Richmond
- Brentford
- Heathrow
- Ealing
- West London
- Greater London
Our base
44 Syon Lane, Isleworth, TW7 5NQ
Accident line
020 7052 5403 · 24/7, 365 days a year
Office hours
Mon–Fri 9am–7pm · Sat 11am–6pm
The detail
Uber and app driver replacement cars, in detail
If you drive for Uber, Bolt, Addison Lee or FREENOW, your car is your income. When another driver hits it, you cannot log on until you have a plated car again. A standard insurer courtesy car is not TfL-plated, so the app will reject it and you sit at home while the bills carry on.
Courtesy Cars UK, a trading name of Courtesy Cars Group UK Ltd, delivers a TfL-plated, platform-ready replacement anywhere in Greater London within 2 hours, with nothing to pay upfront. We claim the hire charges from the at-fault driver's insurer so you can get back on the road.
Why an insurer courtesy car does not work for app drivers
- No TfL plate. A standard courtesy car has no private hire licence, so you cannot legally carry passengers in it.
- The app rejects it. Uber, Bolt, FREENOW and Addison Lee check the plate and insurance at document upload. An unplated car fails.
- Days off the road. Every day without a plated car is a day of fares you do not earn.
We deliver a matching TfL-plated car with the V5C details, private hire insurance certificate and licence documents you need to upload to your driver profile the same day.
What app drivers get from us
- 2-hour delivery inside London. To your home, charging hub or repairer, across central London, the outer boroughs and the airport corridors.
- £0 upfront. Your car is hired on credit. The reasonable hire charges are claimed from the at-fault driver's insurer, not from you. No excess and no claim on your own policy.
- Platform tiers covered. UberX, Comfort, Green, XL and executive-class cars, including Toyota Prius, Kia Niro EV, Hyundai Ioniq, Mercedes E-Class and 7-seater MPVs, subject to availability.
- Live claim tracking. Every milestone, agreement and repair update at /track-my-claim, 24/7.
- TfL 72-hour rule support. Step-by-step help with the TfL accident notification.
What to do after an Uber accident in London
1. Get safe and collect evidence
Stop somewhere safe. Swap details with the other driver: name, phone, registration, insurer and policy number if they have it. Photograph the damage, the road and any dashcam footage.
2. Report it to Courtesy Cars UK
Use /report-accident or call 020 7052 5403. Our claims team check the other driver's position straight away.
3. Get your TfL-plated car within 2 hours
Once your position is confirmed we deliver a matching plated car to you in London and help you upload the documents to your Uber, Bolt or Addison Lee profile.
4. Track it live and keep earning
Log in at /track-my-claim to follow the repair while you keep taking bookings.
Every major platform
Whether you drive for Uber alone, mix Uber and Bolt, or work for Addison Lee or Wheely, the car has to meet the platform's rules. Our fleet includes electric and hybrid cars that meet London's standards, so you keep access to airport runs and congestion zone work.
The TfL 72-hour rule
TfL requires licensed private hire drivers to report damage affecting safety, appearance or performance within 72 hours. Missing it can mean a licence review. Read our guide at /guides/tfl-72-hour-rule.
Insurer vs us
Claim on your own policy, or claim from theirs? It's not close.
After a non-fault accident you have two routes. One costs you your excess and puts a claim on your record. The other doesn't.
Route A
Through your own insurer
Your excess
You pay it first — usually £250 to £1,000 — and try to get it back later.
Your no-claims bonus
A claim goes on your own policy. Your bonus can be affected until fault is settled.
Claim on your policy
Yes — a claim is opened against you and stays on your record.
Replacement car
Whatever your policy allows — often a small hatchback, sometimes nothing.
If you drive for Uber, Bolt or FREENOW
Standard courtesy cars aren't PCO-licensed. You can't work.
Who chases the at-fault insurer
You do — on hold, between jobs, for weeks.
Route B
Not on your recordWith Courtesy Cars UK
Your excess
Nothing to pay. We claim from the at-fault driver's insurer, not you.
Your no-claims bonus
No claim on your policy, so your no-claims bonus isn't touched.
Claim on your policy
No. It's not on your record — the at-fault insurer carries it.
Replacement car
Like-for-like. TfL-plated if you drive PCO, so it matches what you lost.
If you drive for Uber, Bolt or FREENOW
TfL-licensed replacement so you keep earning while your car is fixed.
Who chases the at-fault insurer
We do. Every call and letter is logged in your portal.
You should still tell your own insurer the accident happened — that's a notification, not a claim. Under credit hire we seek to recover charges from the at-fault party's insurer. Recovery is not guaranteed and you may be liable under your agreement if the claim is unsuccessful or you are found to be at fault. How we are paid.
Questions, answered
App drivers ask us
Yes. Every PCO replacement we deliver is TfL-plated and insured for private hire work, so it can be uploaded to Uber, Bolt, Addison Lee and FREENOW.
We deliver your TfL-plated replacement anywhere in Greater London within 2 hours of confirming your non-fault position.
No. It is £0 upfront for non-fault drivers. The hire charges are claimed from the at-fault driver's insurer under a credit hire agreement. You may be liable if the claim fails or you are found to be at fault, and we put this in writing before you sign.
The TfL vehicle licence, the private hire insurance certificate, a permission letter and the V5C details the platforms ask for.
Use your claim reference, last name and postcode at /track-my-claim.
Ready when you are
Every hour offline is fares you do not earn.
Report in 90 seconds. A platform-ready car within 2 hours inside London. Hire claimed from the at-fault insurer.
Under credit hire, hire charges are claimed from the at-fault driver's insurer. Recovery is not certain and you may be liable under your agreement if the claim fails or you are found to be at fault. We explain this in writing before you sign.