Contact

Talk to a person, any hour.

Just had an accident? Call now and we start straight away. Anything else, use WhatsApp, email or the form. Office in Isleworth, West London.

Start my claim — 90 seconds Call 020 7052 5403

Accident line 24/7
Mon–Fri 9am–7pm · Sat 11am–6pm
No call centre

Call

020 7052 5403

Accident line 24/7, 365 days a year. A person answers.

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Message us

Send photos, dashcam clips and documents straight from your phone

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info@courtesycars.net

Read every working day. Replies in office hours

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Visit

44 Syon Lane, Isleworth

TW7 5NQ. Call before you set off so we are ready

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Accident just happened? Anyone hurt, call 999 first. Then call us on 020 7052 5403. Or open the first-hour checklist.

Who to contact

Four reasons people get in touch

Pick yours and you reach the right person first time. Two inboxes, one phone number.

New accident, not your fault

Call the 24/7 line or report online. Do not email a new accident; the clock matters and email is slower.

Report in 90 seconds

An existing claim

Your portal shows every letter, call and update. For anything else, email claims@courtesycars.net with your claim reference in the subject line, or message your handler.

Open my portal

Brokers, bodyshops and fleets

Partner enquiries go to info@courtesycars.net or the partner form. We agree terms in writing before the first referral.

Partner enquiry

A complaint

Email info@courtesycars.net with “Complaint” in the subject, call, or write to us. Acknowledged within 2 working days, final response within 8 weeks.

Complaints procedure

What to have ready

For a new accident, none of this is needed to start. It just makes the first call shorter. Send anything you do not have later, by WhatsApp or in your portal.

Your registration and the other vehicle's registration.
Where and when it happened, and what happened, in your own words.
Photos of both cars and the scene, and any dashcam clip.
The other driver's name, number and insurer, if you got them.
Your driving licence and insurance certificate, when you can.
For an existing claim: your claim reference. It is in your portal and on every letter.

When you will hear back

These are our working commitments, by channel. They describe how fast we respond, not how a claim ends.

Accident line: 24/7; Answered by a person, any hour. If we are on another call, we call you back the same hour.
New claim call back: Same day; Once you report online, a handler calls you the same day in office hours, or first thing the next morning if you report overnight.
WhatsApp and email: In office hours; We aim to reply within 2 hours of reading it in office hours. Out of hours we reply the next working morning.
Complaints: 2 working days; Written acknowledgement within 2 working days, with the name of the person handling it.

Out of hours. The accident line stays open. Recovery and a replacement car can be arranged at night and at weekends. Emails, WhatsApp messages and complaints are picked up the next working morning.

Quick enquiry