Non-fault accident replacement car · London
Not your fault? Your replacement car is 2 hours away.
A like-for-like car delivered anywhere in Greater London within 2 hours. £0 upfront, no excess, nothing on your own policy. We deal with the at-fault insurer and you watch every step in your portal.
- Like-for-like
- TfL-plated if you need it
- Recovery and repair managed
- 24/7 accident line
- Not on your record
- £0 upfront
- No excess
- 2-hour delivery
- Keep earning
Do I qualify?
Three things we check first
If these describe your situation, report it now. If you are not sure, call and we will tell you straight.
The accident was not your fault
Another driver, rider or road user caused it. Rear-end shunts, pull-outs and lane changes are the most common.
Your car is damaged or off the road
It needs repair, recovery or has been written off, and you need to keep moving in the meantime.
You are in or around London
We deliver within 2 hours across Greater London. Further out, we tell you an honest time before you commit.
How it works
From crash to settlement in four moves
No queues, no excess, no chasing insurers. This is what happens after you report.
- 01
90 SECONDS
Tell us what happened
On your phone, online or on the 24/7 line. Reg lookup fills in your car. Photos are sealed.
- 02
SAME DAY
We confirm your position
We contact the at-fault insurer and allocate a like-for-like car from the fleet.
- 03
WITHIN 2 HOURS
Your car arrives
Delivered inside London. Check it with our driver and sign the condition report on their phone.
- 04
TO SETTLEMENT
We manage, you watch
Hire, recovery, storage and repair itemised and pursued from the at-fault insurer, tracked live.
What you get
Everything after the accident, handled
Facts we can stand behind, not promises about the outcome.
Like-for-like replacement
A car that matches yours in size and class, cleaned and checked before handover. TfL-plated if you drive PCO.
£0 upfront, no excess
Hired on credit. Charges are claimed from the at-fault driver's insurer, not from you.
Not on your record
No claim on your own policy, so your no-claims bonus is not touched. You still tell your insurer it happened.
Recovery, storage and repair managed
We collect your car, store it securely and manage the repair with an approved repairer or one you choose.
Every step in your portal
Insurer letters, repair updates, documents and messages, the day they happen.
Injury referred, never advised
If anyone was hurt we refer you to a solicitor. We do not advise on injury and take no payment for the referral.
£0
Upfront
Claimed from the at-fault insurer
2h
Delivery inside London
From your position being confirmed
24/7
Accident line
365 days a year
72h
TfL reporting window
We prepare it with you
London, from Isleworth
Based in Isleworth. Delivering across London.
Two-hour delivery covers Greater London. Outside that, call us and we will tell you an honest time before you commit to anything.
- Isleworth
- Hounslow
- Richmond
- Brentford
- Heathrow
- Ealing
- West London
- Greater London
Our base
44 Syon Lane, Isleworth, TW7 5NQ
Accident line
020 7052 5403 · 24/7, 365 days a year
Office hours
Mon–Fri 9am–7pm · Sat 11am–6pm
Insurer vs us
Claim on your own policy, or claim from theirs? It's not close.
After a non-fault accident you have two routes. One costs you your excess and puts a claim on your record. The other doesn't.
Route A
Through your own insurer
Your excess
You pay it first — usually £250 to £1,000 — and try to get it back later.
Your no-claims bonus
A claim goes on your own policy. Your bonus can be affected until fault is settled.
Claim on your policy
Yes — a claim is opened against you and stays on your record.
Replacement car
Whatever your policy allows — often a small hatchback, sometimes nothing.
If you drive for Uber, Bolt or FREENOW
Standard courtesy cars aren't PCO-licensed. You can't work.
Who chases the at-fault insurer
You do — on hold, between jobs, for weeks.
Route B
Not on your recordWith Courtesy Cars UK
Your excess
Nothing to pay. We claim from the at-fault driver's insurer, not you.
Your no-claims bonus
No claim on your policy, so your no-claims bonus isn't touched.
Claim on your policy
No. It's not on your record — the at-fault insurer carries it.
Replacement car
Like-for-like. TfL-plated if you drive PCO, so it matches what you lost.
If you drive for Uber, Bolt or FREENOW
TfL-licensed replacement so you keep earning while your car is fixed.
Who chases the at-fault insurer
We do. Every call and letter is logged in your portal.
You should still tell your own insurer the accident happened — that's a notification, not a claim. Under credit hire we seek to recover charges from the at-fault party's insurer. Recovery is not guaranteed and you may be liable under your agreement if the claim is unsuccessful or you are found to be at fault. How we are paid.
Questions, answered
Non-fault claims, your questions answered
A like-for-like car for a driver whose vehicle was damaged by someone else. It is hired on credit and the reasonable hire charges are claimed from the at-fault driver's insurer, so you pay £0 upfront.
Within 2 hours across Greater London once your non-fault position is confirmed. Outside London we give you an honest time before you commit.
No. There is no excess and nothing upfront. The one honest caveat: recovery is not certain. If the claim fails, or you are found to be at fault, you may be liable under your agreement. We put this in writing before you sign.
You keep the replacement until the at-fault insurer agrees a pre-accident value and pays out. We help you challenge a low valuation with market evidence.
Yes. We deliver TfL-plated cars that go on Uber, Bolt and FREENOW the same day, and we help with the TfL 72-hour notification.
Ready when you are
Ready when you are. 24/7.
Report in 90 seconds. A like-for-like car within 2 hours inside London. Every step visible in your portal.
Under credit hire, hire charges are claimed from the at-fault driver's insurer. Recovery is not certain and you may be liable under your agreement if the claim fails or you are found to be at fault. We explain this in writing before you sign.