Self-pay car and van hire · Isleworth and London
Cars and vans to hire. Terms in writing before you drive.
Economy to luxury, SUVs to electric, plus vans. Comprehensive insurance included, delivered inside the M25, with the deposit and excess confirmed before you commit.
- Insurance included
- Delivery inside the M25
- Daily, weekly, monthly
- Office hours Mon–Fri 9am–7pm · Sat 11am–6pm
Had an accident that was not your fault? Do not pay to hire. A like-for-like car within 2 hours, claimed from the at-fault insurer.
Start my claim- Not on your record
- £0 upfront
- No excess
- 2-hour delivery
- Keep earning
Our hire fleet
A vehicle for every job
Choose the class. We confirm the exact vehicle and rate when you book.
Starting rates by class. Exact rate, deposit and excess are confirmed in writing at booking.
What is included
Clear hire, no surprises
Comprehensive insurance included
Every hire includes cover. The excess for your vehicle is confirmed at booking and written in your agreement.
Daily, weekly or monthly
Extend when you need to. Mileage allowance is 100 miles a day, 500 a week or 1,500 a month.
Delivery inside the M25
We deliver and collect within the M25 at no extra charge, or you collect from Isleworth.
Additional drivers
Named drivers can be added for £6 a day. They meet the same licence and age rules.
Written terms before you drive
Deposit, excess, mileage and fuel policy confirmed in writing before you commit. Your hire agreement prevails.
Cleaned and checked
Every vehicle is cleaned and checked before handover. Supplied full, returned full.
How it works
Booked in four steps
Call, confirm in writing, drive.
- 01
2 MINUTES
Pick a category
Choose the class that fits the job. Availability is confirmed when you book.
- 02
ONE CALL
Book by phone
Call the office or send an enquiry. We confirm the vehicle, deposit and excess in writing.
- 03
INSIDE THE M25
We deliver, or you collect
Delivered to your door inside the M25 or collected from our Isleworth base.
- 04
FULL TO FULL
Drive, then return
Simple handover, full tank both ways, deposit returned after check-in.
Hire terms and eligibility
The key points, before you commit
Plain English. Your written hire agreement sets out the full terms and prevails if anything here differs.
Licence and age
Full UK or EU licence held for at least 2 years. Drivers must be 21 or over, and 25 or over for executive, luxury and performance classes. Photo ID and proof of address at handover.
Insurance and excess
Comprehensive insurance is included. An excess applies and the exact figure is confirmed at booking and stated in your agreement. Excess reduction is available.
Deposit and payment
A security deposit is taken at the start and refunded after the vehicle is returned undamaged and within the agreed mileage. Amounts vary by class and are confirmed before you commit.
Mileage
100 miles a day, 500 a week or 1,500 a month included. Extra miles are charged at the rate in your agreement.
Fuel and cancellation
Supplied full and returned full. Cancellation terms are in your agreement. Tell us as early as you can.
Availability
All vehicles are subject to availability. Your written agreement with Courtesy Cars Group UK Ltd sets out the full terms and prevails if anything here differs.
Collect or deliver
Based in Isleworth. Delivering inside the M25.
Two-hour delivery covers Greater London. Outside that, call us and we will tell you an honest time before you commit to anything.
- Isleworth
- Hounslow
- Richmond
- Brentford
- Heathrow
- Ealing
- West London
- Greater London
Our base
44 Syon Lane, Isleworth, TW7 5NQ
Accident line
020 7052 5403 · 24/7, 365 days a year
Office hours
Mon–Fri 9am–7pm · Sat 11am–6pm
Insurer vs us
Claim on your own policy, or claim from theirs? It's not close.
After a non-fault accident you have two routes. One costs you your excess and puts a claim on your record. The other doesn't.
Route A
Through your own insurer
Your excess
You pay it first — usually £250 to £1,000 — and try to get it back later.
Your no-claims bonus
A claim goes on your own policy. Your bonus can be affected until fault is settled.
Claim on your policy
Yes — a claim is opened against you and stays on your record.
Replacement car
Whatever your policy allows — often a small hatchback, sometimes nothing.
If you drive for Uber, Bolt or FREENOW
Standard courtesy cars aren't PCO-licensed. You can't work.
Who chases the at-fault insurer
You do — on hold, between jobs, for weeks.
Route B
Not on your recordWith Courtesy Cars UK
Your excess
Nothing to pay. We claim from the at-fault driver's insurer, not you.
Your no-claims bonus
No claim on your policy, so your no-claims bonus isn't touched.
Claim on your policy
No. It's not on your record — the at-fault insurer carries it.
Replacement car
Like-for-like. TfL-plated if you drive PCO, so it matches what you lost.
If you drive for Uber, Bolt or FREENOW
TfL-licensed replacement so you keep earning while your car is fixed.
Who chases the at-fault insurer
We do. Every call and letter is logged in your portal.
Questions, answered
Hire questions, answered
No. This page is self-pay hire, where you pay the daily rate. If someone else caused an accident, use our non-fault claim instead: the car is hired on credit and the charges are claimed from the at-fault insurer, with £0 upfront.
Your driving licence, photo ID and proof of address. We confirm the deposit and excess in writing before handover.
Yes, anywhere inside the M25 at no extra charge. You can also collect from our Isleworth base during office hours.
The figures here are starting points by class. Your exact rate, deposit and excess are confirmed in writing at booking, and your hire agreement prevails.
Book a vehicle
Ready to book?
Call the office for availability and a written quote, or send an enquiry and we will call you back.
Not your fault? Do not pay to hire. Start a non-fault claim and the replacement is claimed from the at-fault insurer.