What we do
One report. Everything after the accident, handled.
Replacement car, recovery, storage, repair and the claim itself. If it was not your fault, the costs are claimed from the at-fault insurer, not from you, and you watch every step in your portal.
- £0 upfront
- Not on your record
- 2-hour delivery in London
- 24/7 accident line
- Not on your record
- £0 upfront
- No excess
- 2-hour delivery
- Keep earning
Non-fault accident services
Pick what you need, or let us handle all of it
Every service below is claimed from the at-fault insurer when the accident was not your fault.
Why one provider
Because chasing four companies is not a recovery
One handler, one portal, one schedule of loss. The insurer hears from us on day one and you see every letter.
2h
Delivery inside London
£0
Upfront on non-fault claims
Every step visible
Insurer letters, repair photos, documents and messages appear in your portal the day they happen.
Not on your policy
The claim runs against the at-fault insurer. No excess, and your no-claims bonus is not touched.
Your losses, itemised
Hire, recovery, storage, repair and loss of earnings are each listed with evidence and pursued.
Also from us
Not claiming? We still have a car for you
London, from Isleworth
Based in Isleworth. Delivering across London.
Two-hour delivery covers Greater London. Outside that, call us and we will tell you an honest time before you commit to anything.
- Isleworth
- Hounslow
- Richmond
- Brentford
- Heathrow
- Ealing
- West London
- Greater London
Our base
44 Syon Lane, Isleworth, TW7 5NQ
Accident line
020 7052 5403 · 24/7, 365 days a year
Office hours
Mon–Fri 9am–7pm · Sat 11am–6pm
Insurer vs us
Claim on your own policy, or claim from theirs? It's not close.
After a non-fault accident you have two routes. One costs you your excess and puts a claim on your record. The other doesn't.
Route A
Through your own insurer
Your excess
You pay it first — usually £250 to £1,000 — and try to get it back later.
Your no-claims bonus
A claim goes on your own policy. Your bonus can be affected until fault is settled.
Claim on your policy
Yes — a claim is opened against you and stays on your record.
Replacement car
Whatever your policy allows — often a small hatchback, sometimes nothing.
If you drive for Uber, Bolt or FREENOW
Standard courtesy cars aren't PCO-licensed. You can't work.
Who chases the at-fault insurer
You do — on hold, between jobs, for weeks.
Route B
Not on your recordWith Courtesy Cars UK
Your excess
Nothing to pay. We claim from the at-fault driver's insurer, not you.
Your no-claims bonus
No claim on your policy, so your no-claims bonus isn't touched.
Claim on your policy
No. It's not on your record — the at-fault insurer carries it.
Replacement car
Like-for-like. TfL-plated if you drive PCO, so it matches what you lost.
If you drive for Uber, Bolt or FREENOW
TfL-licensed replacement so you keep earning while your car is fixed.
Who chases the at-fault insurer
We do. Every call and letter is logged in your portal.
You should still tell your own insurer the accident happened — that's a notification, not a claim. Under credit hire we seek to recover charges from the at-fault party's insurer. Recovery is not guaranteed and you may be liable under your agreement if the claim is unsuccessful or you are found to be at fault. How we are paid.
Questions, answered
Which service is right for me?
If someone else caused the accident, start with a claim report. We arrange the car, recovery, storage and repair together and claim the costs from the at-fault insurer. If you just need a car or bike without a claim, use self-pay hire.
On a non-fault claim you pay £0 upfront and no excess. Charges are claimed from the at-fault driver's insurer under a credit hire agreement. Recovery is not certain, and you may be liable if the claim fails or you are found to be at fault. We explain this in writing before you sign.
Yes, with self-pay car, van or bike hire and with recovery and repair at rates confirmed in writing before you commit. Call us and we will tell you straight what we can do.
No. We are not solicitors. If anyone was hurt we refer you to a solicitor and take no payment for doing so.
Ready when you are
Tell us what happened. We do the rest.
Ninety seconds on your phone. A car within 2 hours inside London. Every step visible in your portal.